Can I cancel my order?
You may cancel your order within 24 Hrs. Please email us your order information and we will cancel your order.
How do we contact your customer service team?
- Email us at firstname.lastname@example.org
- Call us during store hours Tuesday-Sunday, 11 AM-7 PM at 510-796-8658
- Whatsapp/Text us at 510-917-1955
Do you carry bridalwear/groomswear online?
We do not post our bridalwear/groomswear collection online, but you can schedule a videocall appointment via email at email@example.com to see our collection or you can visit our boutique located in Fremont, California.
Do you tailor the clothing?
We do not do tailoring on online orders. Please find a local tailor who can accommodate. If you are local to the SF Bay Area, California you may come into our retail store for tailoring services. Extra charges will apply.
How many days does it take to process the order?
We will process and ship your order within 1-3 business days.
How many days does it take to receive my order?
We offer standard shipping, which will take 5-10 business days. If you require expedited shipping, please contact us via email at firstname.lastname@example.org. Extra charges will apply.
How do I know what size I am?
Please refer to the size chart that is posted on the website. Sizes may vary across different styles. Our experts can further assist you with the exact measurements, so that you can compare it with your own. Feel free to email us any inquiries. Please include screenshot of product in the email.
Do you offer free shipping?
We offer free shipping on orders over $300.
Do you offer free shipping on exchange?
We do not offer free shipping on exchanges. Customers are responsible for shipping charges both ways.
Are the colors shown on the website accurate to the garments?
We try to accurately display the colors of the garment on our website. However, we cannot give you a 100% guarantee that the colors of the garment will match the colors viewed on the website. Slight variation may occur.
Can I place an order for an item that is out of stock?
If we do not have an item that you are interested in, please email us at email@example.com . We will let you know within a few days if we are able to make the piece in your size and the lead time.
How do I know if my order has been placed?
Once you have placed an order, you will receive an email confirming your order.
How do I track my order?
Once the order has been shipped, you will receive an email with a tracking number.
What are the payment methods you accept?
We accept Paypal, Visa, Mastercard, American Express, Discover, and Apple Pay.